REFUND POLICY

At Shaheen Enterprises, we are committed to ensuring the satisfaction of our clients with the digital services we provide. Please carefully review our refund policy to understand the terms and conditions regarding refund requests.

1. Digital Services Refund Policy:
In our commitment to client satisfaction, we’ve outlined clear refund terms and conditions for our digital services. Refunds will be processed for undelivered services or in cases where the provided services fall short of the client’s expectations, as outlined in the project agreement. Clients may request a refund within 07 business days of project completion by submitting a written request to shaheenenterprisesofficial@gmail.com, specifying the issues or discrepancies. Refund eligibility is contingent on adherence to the agreed-upon terms and conditions, and the refund will be issued using the original payment method within 03 business days from the approval of the refund request. We are dedicated to maintaining transparency and fairness in our refund process, addressing concerns promptly to ensure our clients receive the high-quality digital services they expect from Shaheen Enterprises.

2. Printing Services Refund Policy:
In the realm of our printing business, we stand behind the quality of our products. If there are issues with the physical print materials received, clients are encouraged to notify us within 07 business days of receiving the order. Refund requests for printing services will be considered if the materials deviate from the approved proof or if there are defects in printing quality. Our team will assess the situation, and if eligible, a refund or replacement will be arranged within 03 business days.

3. General Refund Guidelines:
Clients must adhere to the terms and conditions outlined in the respective project agreements for both digital and printing services. Failure to comply with agreed-upon terms may impact the eligibility for a refund. Refunds will be issued using the original payment method, and communication throughout the refund process will be transparent and timely. Certain customized or non-refundable services may be excluded, and this policy is subject to change without notice. For refund requests or further inquiries, please contact our customer support at shaheenenterprisesofficial@gmail.com

This policy is established to ensure fairness and transparency in handling refund requests across our digital agency and printing business. We value our clients’ satisfaction and are committed to addressing concerns with the utmost professionalism.